Bespoke Sectors

In today’s competitive business environment, the ability to quickly and effectively connect with customers, partners, staff and suppliers is critical to delivering success to your business. While business success is built upon establishing and maintaining relationships, delivering exceptional levels of service and satisfying customers; it’s also built upon operating in a cost-effective manner.

HoteliersSchools & collegesHealthcare

Hotel Phone Systems

Whether you are a large chain, a boutique hotel, a small Bed and breakfast or a guest house, we can help you improve guest communications, enable efficiency in staff by providing you with the right phone system.

 A few of the main features to make your guests happy are:

Wake-up calls – guests can set this themselves or ask reception to do it for them, they can choose from a pre-recorded wake up call to a scheduled call from reception, there are options to suit everyone.

Voice billing – the charge goes straight to the room bill, ready for when your guest checks out.

Multilanguage – with a choice of languages, your international guests are able to use your phone system with ease.

Guest voice mailbox – this allows both internal and external messages to be left in a private mailbox, ready for your guest to retrieve.

Room to room dialling – enabling guests to stay in touch with each other easily.

Child monitoring service – allowing families to have more flexibility. Monitor what’s going on in your room from another room or part of the hotel.

Personalised greetings – add an individual touch and welcome your guests with personalised greetings on the phone or television.

Check in and out – free up your staff by enabling guests to check in and out using their phones.

Hotel services recordings – inform your guests with a wide range of information - what is going on in the hotel, the services available to them, any recommendations of “what to do in the area”, all with the ease of pushing a button.

Do not disturb – give your guests the option of some privacy by enabling them to block or forward calls to their mailbox to allow them to enjoy some down time.

Conference calling facility- perfect for your business guests.

One-touch servicesfor ease of use, the hotel’s facilities, for example – the front desk, concierge, housekeeping, restaurant, spa, can all be accessed with a single number from any guest phone.

 

How the right phone system can benefit your hotel/staff.

Front of house integration – welcome your (returning) guests by name when they call, adding an extra personal touch, a friendly and welcoming impression along with the opportunity to build customer loyalty. Integrating your phone system with your CRM system is easy to do!

Affordable and flexible – cost effective – no need for steep installation fees as there is no need for extensive cabling. Flexible and easy to scale up to address evolving businesses - easy to connect all (or new) departments together.

Lower running costs – lines and calls. Use a single IP network along with SIP trunks to manage all voice and data communications. This will allow you to reduce costs significantly without compromising on quality. 

Keep your hotel and team connected – make sure each member of your team can be contacted wherever they are. Each team member is given a virtual mailbox that allows voicemails and messages to be delivered to their email address. These can be collected and accessed on a smartphone, PC or tablet (connected to the network).

Simple and  straightforward to use– features are easy to use and we are able to offer training for this system to any/all staff so your team will quickly become capable and competent users.

For any further information, then don’t hesitate to contact us.


Phone systems for schools and colleges

Keeping teachers, pupils and staff connected ensures optimum running of your establishment. Fusion has a wide range of knowledge of the phone systems that can help your school run more adeptly, become more environmentally friendly and of course, become more cost effective.

Benefits to the school include:

More efficient call handling – the ability to set up specific numbers for specific requirements eg – a school absence line. Callers will also be directed to the right department the first time they call, there is an option to leave a message and calls can be recorded for future reference if required.

Keeping in touch – You can have an automated attendant to inform parents of any upcoming events, any school information for that week, any changes to the normal routine etc. You also have the option to contact parent by SMS to inform them of any urgent information. 

Affordable and flexible – cost effective – no need for steep installation fees as there is no need for extensive cabling and it’s easy to connect all departments together. (for example, gym, art department, science blocks).

Offering flexibility and simplicity to staff – with a hosted system, you have the ability to work from any location, without compromising on technology or contactabilty and giving the appearance of being in school. This allows staff to be more flexible and work more efficiently from home if needed.

Keep your school and team connected – make sure each member of your team can be contacted wherever they are. Each team member is given a virtual mailbox that allows voicemails and messages to be delivered to their email address. These can be collected and accessed on a smartphone, PC or tablet (connected to the network).

Reduced telephony costs - Use a single IP network along with SIP trunks to manage all voice and data communications. This will allow you to reduce costs significantly without compromising on quality. 

For more information, please contact us to see how we are able to fulfil your schools’ unique requirements.


Phone systems for Healthcare

To ensure efficiency, high customer satisfaction and smooth day to day running of the business, healthcare providers need the right telephone system to meet their requirements.

One of the main challenges today is dealing with an increasing volume of patients with not enough staff to answer calls and not enough lines to manage the volume of calls. Listed below are some of the benefits we can offer.

Long wait on answering calls – make sure calls are handled efficiently and effectively by having an automated attendant to direct calls to the correct department, nurses, pharmacy, reception etc.

Not enough lines – Simple and quick to add more. By using SIP trunks it is easy to scale up and down lines as and when needed. Increase phone lines during busy periods, then just remove them during down time.

No record of calls – call recording for future reference is one of many benefits that we provide.

EMIS integration – Save your staff time by integrating your phone system with your EMIS system – it’s easy to do! When the phones ring, the telephone number of the patient calling will be passed through the EMIS application and if the number is recognised, the patient’s details will appear on the receptionist’s screen. PICTURE.

We are EMIS integration specialists and for more information, please contact us to see how we are able to fulfil your unique requirements.

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